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Tuesday April 19, 11:13 AM
BT Infonet Once Again Earns Telemark Consulting's Overall ``Best in Class'' Honor for Customer Satisfaction in IP Services
Telemark's statistically valid report surveys hundreds of multinationals on 32 different attributes relating to their managed IP service provider. Feedback on provider performance is then weighted and benchmarked in 32 specific categories to gauge performance from a customer perspective. In Telemark's latest IP report, BT Infonet surpassed the industry's benchmark standard in all 32 attributes evaluated, received nine category specific "Best in Class" honors, and was once again found to be the overall "Best in Class" provider at meeting the needs of its multinational clients. Specifically, BT Infonet received "Best in Class" honors in nine categories including "Value for Money," "Installation on Schedule," "Operational Guarantees," "General Helpdesk Provisions," "Ability to Meet Customers' Requirements," "No Hidden Extras in Bills," "24 Hour Transparent Maintenance," "Installation Not Disrupting" and "Long Term Relationship." BT Infonet also received Telemark Gold ratings in three categories -- "Secure Data Transfer," "Ability to Meet Customers' Requirements" and "Long Term Relationship" -- while BT Global Services received three Telemark Gold ratings as well, for a total of six across all of BT. Telemark Gold ratings are given to providers who demonstrate exceptional attention to clients by exceeding the industry standard by more than 20%. "BT Infonet has once again shown consistent overall performance highlighted by strong results in the top ten categories identified by multinationals as critical," said Dr. Kerry Tomlinson, managing author of Telemark's International Business IP Services benchmarking report. "As customer requirements and the market for IP services evolve, BT Infonet continues to be viewed as the industry's best in our reports." "BT Infonet is truly a client-centric organization. We empower our employees at all levels to take action and resolve issues our clients may have with their IP service," said Jean-Noel Moneton, vice president of Network (NETW.BO, news) Services Marketing, BT Infonet. "That type of flexibility gives us a faster time to market for new services and quicker resolution of problems -- resulting in higher levels of customer satisfaction, as validated in this latest Telemark report. With a total of six Telemark Gold awards between BT Infonet and BT Global Services, we are clearly demonstrating consistency and focus on customer service across our entire organization." About Telemark Consulting Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services Ltd (www.telemarkservices.com). About BT Infonet BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries. Additional information about BT Infonet is available at www.bt.infonet.com. About BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific (ASPI.BO, news) . Its principal activities include IT and networking services, local, national and international telecommunications services, and higher-value broadband and internet products and services. BT consists principally of three lines of business: -- BT Retail, providing a comprehensive range of communications and related services to over 20m UK consumers and businesses. -- BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits. -- BT Global Services, providing IT and networking services to meet the needs of multi-site organizations globally. BT Global Services operates in more than 130 countries and also offers international carrier services. In the year ended 31 March 2004, BT Group's turnover was GBP 18,519 million with profit before goodwill amortization, exceptional items and taxation of GBP 2,013 million. BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. For more information, visit www.bt.com/aboutbt CONTACT: BT Infonet Alex Rassey, +1-310-335-1144 Corporate Marketing email: alex.rassey@bt.infonet.com or BT Infonet Stacie Hime, +1-310-335-2875 Industry Analysts email: stacie.hime@bt.infonet.com or Ruder Finn Alicia Dollard, +1-212-593-6343 Public Relations - Media email: dollarda@ruderfinn.com or Telemark Consulting Janet Watkin, +44-1204-396579 email: janet.watkin@telemarkservices.com
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