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Friday June 6, 11:54 AM
IT Investment and Priorities Out of Sync in U.S. Manufacturing |
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New Delhi, Delhi, India, Friday, June 06, 2008 -- (Business Wire India) -- While 72 percent of information technology (IT) managers at build-to-order and engineer-to-order manufacturers rank becoming customer value-driven as their highest priority, only 25 percent have plans to evaluate the front-office infrastructure and processes often crucial to customer value. This is according to a research report released today by software maker Cincom Systems (http://www.cincom.com/acquire).
“Best Practices in IT Front Office for Build-to-Order Products” (http://www.cincom.com/ITreport) discusses the findings of a report from a technology perspective on the state of mass customization and build-to-order practices.
Of the IT managers surveyed, about 85 percent ranked becoming customer value-driven, reducing costs and introducing new technology as their highest priorities. Many of these priorities could be met with a knowledge-management system. However, knowledge management ranked last in priority with only 34 percent ranking it as “important” or “very important.”
Seven Important Company Metrics Frequently Unmeasured
In addition, many IT managers at these manufacturing companies considered a number of measures highly important in their organization. However, seven of these important metrics were seldom tracked despite being eminently trackable, especially if front-office and back-office systems are automated and integrated.
The seven metrics of high importance - but relatively low tracking - are:
1. Quality of data
2. Order rework
3. Customer-facing time for sales reps
4. User adoption of IT systems
5. Quotation rework
6. Win rate
7. Perfect order rates
The survey results show that there is “a lack of understanding among IT professionals as to the potential impact of front-office automation and integration with back-office systems to the bottom line,” says Jim Wilson, Cincom Program Director and author of the report. “Success of customization efforts appears to be holding back initiatives in this area.”
Cincom Systems targeted the survey at senior IT managers at 1,840 manufacturers of complex industrial, electrical and transportation equipment and systems.
For a copy of the report, please visit www.cincom.com/ITreport.
About Cincom Systems
Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens (SIEM.BO, news) , and Trane. For more information about Cincom's products and services, contact Cincom at +91 11 23737590, send an e-mail to info_india@cincom.com , or visit the company's website at www.cincom.com.
Media contact details
Shiraz Datta, Manager – Marketing, India Operations,
Cincom Systems India Pvt. Ltd.,
+91 (011) 23737590,
sdatta@cincom.com
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